Terms and Conditions

Website Terms & Conditions

Hi and welcome! Thank you for taking the time to read our terms and conditions. This website www.magnoliaapothecary.com.au, is owned and operated by Janine Caton T/A Magnolia Apothecary ABN 3014526009 . If you have any questions or need further information, please contact:
Jan Caton

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Magnolia Apothecary cares about making sure we both know where we stand. When you visit this website, use our services or purchase our products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from us.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.

General Disclaimer


On this website you will find information on health and wellbeing, blog posts, handy hints and recipes. This information is provided solely for information purposes only.


We take lots of care to provide valuable information but we cannot be responsible for the use that you make of that information.

Please be aware that the generalised information we provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed between us unless you explicitly choose to work with us by purchasing our services or products.

Any testimonials and promised results we may display on this website are based on our experience and those of previous clients. They are not guarantees that anyone else will achieve the same results.

We do not accept any liability for any injury, loss or damage incurred by use of or reliance on the information provided on this website.

We may modify the information provided on this website at any time, including altering or deleting it without notice.


Always talk to your health care professional before significantly changing your diet, especially if you have known allergies, food intolerances, or specific medical conditions.

All content on this website is created and published for informational purposes only. It is not intended to be a substitute for professional medical advice and should not be relied on as health or personal advice, especially if you have a diagnosed medical condition.

Always seek the guidance of your naturopath or other qualified health professional with any questions you may have regarding your health.

You are welcome to book in with us for a consultation if you would like more personalised advice about your specific circumstances.


We are not responsible for viruses or any other damage which might occur as a result of downloading material from Magnolia Apothecary.


Any external links provided on this website are intended to redirect you to our booking system, to sign up for our newsletter, or to redirect you to other health-related websites. These links are provided to you for convenience and you visit these external websites at your own risk. We are not responsible for the content of any external sites that may be linked to us.


From time to time we may have a guest blogger or link to a third party site for information and educative purposes. We are not responsible for the content of any advertisements that are displayed and we have no part in or responsibility for any transaction entered into between the visitor and the advertiser.

Specific Disclaimer


This disclaimer relates to our Naturopathic services and products provided by Magnolia Apothecary. More in depth information can be found in our Client Service Agreement.


Jan has a Bachelor of Health Science (Naturopathy) from Southern School of Natural Therapies. This is a rigorous, four year science degree which teaches a comprehensive understanding of anatomy, physiology, biochemistry, pathophysiology, pharmacology, herbal and nutritional medicine. She is a full member of Australian Natural Therapists Association (ANTA). This membership requires her to complete at least 20 hours of professional development each year to ensure she is updating her skills and remain abreast of the latest scientific research.


As naturopaths, we are dedicated to enhancing your whole health and wellbeing. However, there are times when the services you need for healing are outside of our scope of practice. In these cases you will be referred to a suitable practitioner, such as a GP, counsellor, psychologist, massage therapist, physiotherapist or osteopath.


Our Naturopathic services are available to those wanting to seek change and work towards their health goals. If either of us believe that we are not the right practitioner for you at this time, and we are not a good fit, then we will endeavor to help you find a suitable replacement.

Intellectual Property



The content of this website is protected by copyright. The content is for personal, non-commercial use only and no portion of this website may be copied, replicated or sold in any form without the written consent of Magnolia Apothecary. We are happy for you to share our content via social media sites, but you must provide a link back to our website and clearly credit us by name in the post.


We own the unregistered trademark Magnolia Apothecary. You may not use this name or our logo for any purpose without our express permission.

Payment Terms


Magnolia Apothecary accepts payments by EFT, credit card and direct bank deposit.
Direct Deposits can be made to:
National Australia Bank account name:
Magnolia Apothecary
BSB:083-004, Account No. 93-521-0337
Please quote your invoice number or name in the reference field.


In clinic we use a Square card reader to process payments. You can read their privacy policy at https://squareup.com/au/en/legal/general/privacy . We do not store credit card details with this form of payment.

Online payments are processed using Stripe or Square. There is some data retention stored, please do your own research before purchasing if you are uncomfortable with this. You can read their privacy policy at https://stripe.com/au/privacy. And Square privacy policy as above.

Payment Plans are offered using Ezidebit. There is some data retention stored, please do your own research before purchasing if you are uncomfortable with this. You can read their privacy policy at https://www.ezidebit.com/-/media/ezidebit/files/ezidebit-terms-and-conditions-aus.pdf

Please contact us if this is a concern for you.

Shipping and Delivery



If we prescribe nutritional supplements or herbs during a consultation, we may recommend ordering them through a third party website. These companies send the products directly to your home address and may charge a fee for postage. This will be advised at the time of ordering. If we prescribe products from our Mount Evelyn clinic dispensary during an online consultation, we can arrange postage to you at extra cost via Australia Post.


Consultations are delivered at our clinic in Mount Evelyn, at your home, or online via Zoom.
Zoom consults will have a link sent to them to download prior to appointment time. It is your responsibility to have performed this download before you allocated timeslot. Please contact me in advance if you have any issues.

Returns Policy




Payment is required via credit card for online bookings, zoom and group programs prior to consultation or group session. For face to face consults credit card or cash is required at the end of each consultation (see Payment Terms above). We issue you a Tax Invoice/Receipt after the consultation via email or print. There is no refund for change of mind, but if you are unhappy with the consultation or it has not met your expectations, then please contact us to discuss.


Programs will require either an up front payment or a payment plan option. Either payment is required on booking of program.

DNA Testing

There is a no refund for change of mind once the DNA testing kit has been mailed to you.


We ask that you give at least 24 hours to change or cancel your appointment time. This allows for us to have time to fill your timeslot or session place. Late cancellations will attract a fee of 50% of normal consult fee. This applies to face to face consultations, zoom consultations and group sessions.

Consumer Guarantees



Should a minor problem occur, we will endeavour to find a solution and resolve this issue as soon as practical.

Minor problems include:

Problems with dispensed items (herbs/supplements):
• incorrect product sent by third party supplement company
• issue with the product sent by third party company
• damage occurred to product during transit

Technical problems:
• issues with opening/downloading a PDF information sheet or treatment plan
• issues with email communication

Problems with consultations:
• sickness on the day of a consultation
• late cancellation of appointment (see cancellation policy)
• internet issues or power outage during a Zoom consultation
• road traffic event
• bushfire


Allergic reaction

We choose to use high quality herbs and supplements that have been well researched and tested. If you experience an unexpected allergic reaction to a product we have prescribed, you must notify us straight away. If you are experiencing life threatening symptoms (e.g. anaphylaxis) you must call 000 immediately.
It is your responsibility to notify us of any allergies, intolerances or reactions you have experienced previously prior to the initial consultation.

Achieving expected results

When writing your treatment plan, we will outline an expected timeframe in which you are likely to achieve your treatment goals, however this outcome depends on many factors including your compliance with the recommended treatment. It is also important to understand that everyone is unique and will respond to treatment differently. Therefore it is not possible to make any treatment or timeline guarantees with regards to your clinical outcomes.


Any products prescribed are for you and you alone. You must not give any of your prescribed products to family members or friends. We encourage all individuals to seek advice from a qualified health professional prior to any self-prescription to ensure safety and efficacy.

Visitor Information



When using our blogs or social media sites we encourage individuals to:
• communicate online with respect
• listen carefully to others in order to understand their perspectives
• take responsibility for their words and actions
• keep criticism constructive
• respect diversity and be tolerant of differences

We reserve the right to delete unacceptable comments deemed rude or offensive.

Jurisdiction & Dispute



Magnolia Apothecary is located at Mount Evelyn in Victoria. This agreement is subject to the governing law of Victoria.


If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Magnolia Apothecary agree to make a genuine effort to resolve the dispute through negotiation and discussion.


If we are unable to resolve a dispute by negotiation and discussion within 14 days, the parties must proceed to mediation with the assistance of an accredited mediator who is independent of the parties. The mediator is to be appointed by agreement of the parties or, failing agreement within twenty-one (21) days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative. The Resolution Institute Mediation Rules shall apply to the mediation. We agree to share the costs of mediation equally between us.


It is a condition precedent to the right of either party to commence litigation other than for interlocutory relief that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.